About Jewelry Materials
Q1: What materials are your jewelry pieces made of?
A1: All our jewelry is crafted from genuine 18K gold and natural diamonds, ensuring quality and luxury. Learn more about 18K gold and natural diamonds.
Q2: Are your gemstones natural?
A2: Yes, all our jewelry products feature natural gemstones.
Q3: Do you use natural diamonds?
A3: Yes, all our jewelry incorporates natural diamonds.
Shopping & Payment
Q4: What payment methods do you accept?
A4: We accept the following payment methods: Western Union, MoneyGram, Bank (Wire) Transfer, and Wise.
Q5: Do you have a minimum order quantity requirement?
A5: There is no minimum order quantity requirement. We support dropshipping. Wholesale Price.
Q6: What are your shipping methods? How much is shipping? How many days does it typically take to receive an order?
A6: We ship free of charge via FedEx to ensure safe delivery. Orders are typically received within 3-5 days.
Q7: Where can I view your products?
A7: Visit our Online Shop to explore our jewelry collection, including replica jewelry from brands like Cartier, Van Cleef & Arpels, and Messika.
After-Sales Service & Returns
Q8: What should I do if the received item has quality issues?
A8: If you receive an item with quality issues, damage, or missing parts, please contact us immediately. We will verify the situation and provide a satisfactory solution.
Q9: Do you accept returns?
A9: We offer a 7-day unconditional refund policy. However, returned items must be in their original condition—undamaged, unworn, and showing no signs of use—and must not have undergone any size adjustments (except for custom-made products).
Q10: How do I process a return?
A10: First, contact our customer service team to obtain the return address and relevant information. Do not ship items back to the original shipping address. When returning items, please provide details such as the shipping carrier, tracking number, and shipment date to facilitate timely processing.
Jewelry Care and Precautions
Q11: How should I care for my diamond jewelry?
A11: Diamonds are the hardest gemstones but remain fragile. Avoid impacts during wear and remove jewelry while bathing or performing household chores. Regular cleaning and maintenance prolongs its luster and lifespan. For details, refer to our Jewelry Care Guide.
Q12: Can I use toothpaste to clean jewelry?
A12: We do not recommend using toothpaste to clean jewelry. Toothpaste contains fine particles that may scratch the surface of precious metals or gemstones, especially pearls, gold, and K-gold surfaces.
Q13: Do you offer customization services?
A13: Yes, we provide bespoke customization services for rings, bracelets, necklaces, earrings, and more. For details, please contact us via email or WhatsApp.
